Shipping policy
1. Order Processing Time All orders are processed within 1-3 business days (excluding weekends and major U.S. holidays) after payment confirmation. Once your order is processed and shipped, you will receive a shipping confirmation email with a tracking number, which allows you to monitor the status of your package in real time. Please note that orders placed after 2:00 PM Pacific Time will be processed on the next business day. 2. Shipping Destinations & Methods 2.1 Domestic Shipping (United States) We offer domestic shipping to all 50 U.S. states, including Alaska, Hawaii, and Puerto Rico. Our primary domestic shipping carriers are USPS, UPS, and FedEx, and the shipping method will be selected based on your location and order size to ensure optimal delivery speed and cost-efficiency. - Standard Shipping: Delivery time is 3-7 business days. This is the default shipping method for most orders. - Expedited Shipping: Delivery time is 2-3 business days, available for an additional fee at checkout. - Express Shipping: Delivery time is 1-2 business days, available for an additional fee at checkout. 2.2 International Shipping We ship to most countries and regions worldwide. International shipping is handled by USPS International, UPS International, or DHL. Please note that international shipping times may vary significantly due to customs clearance procedures, local postal services, and other unforeseen factors. - International Standard Shipping: Delivery time is 7-21 business days (excluding customs delays). - International Express Shipping: Delivery time is 3-7 business days, available for an additional fee at checkout. Important: International orders may be subject to import duties, taxes, and customs fees, which are the sole responsibility of the recipient. These fees are not included in the product price or shipping cost. Quiet Page Soul Journey is not responsible for any delays caused by customs inspections or incorrect customs declarations made by the recipient. 3. Shipping Costs Shipping costs are calculated at checkout based on the following factors: order weight, shipping destination, and selected shipping method. We may offer free standard shipping for domestic orders that meet a minimum purchase amount (details will be displayed on our website and during checkout). For international orders, shipping costs are calculated based on the package weight, destination country, and shipping method. Please note that体积 weight may be used to calculate shipping costs if the package is large but light (calculated as length × width × height / 6000, with dimensions in centimeters). 4. Order Tracking Once your order is shipped, we will send a shipping confirmation email to the email address associated with your order, which includes a unique tracking number. You can use this tracking number to check the status of your package on the carrier’s official website (USPS, UPS, FedEx, or DHL). If you do not receive a tracking number within 4 business days of placing your order, please contact us immediately for assistance. 5. Shipping Delays & Issues 5.1 Unexpected Delays While we strive to ensure timely delivery, occasional delays may occur due to factors beyond our control, including but not limited to: severe weather, natural disasters, carrier service disruptions, customs delays (international orders), and peak shipping periods (e.g., holidays). If your package is delayed by more than 3 business days (domestic) or 7 business days (international) beyond the estimated delivery date, please contact us, and we will investigate the issue with the carrier and provide you with an update. 5.2 Lost or Damaged Packages If your package is marked as delivered by the carrier but you have not received it, please first check with your local post office, neighbors, or building management for possible delivery locations. If the package cannot be located, please contact us within 7 days of the estimated delivery date to file a claim. For damaged packages: Please inspect your package upon delivery. If the package or its contents are damaged, take photos of the damage and contact us within 24 hours of delivery to initiate a damage claim. We will work with the carrier to resolve the issue and arrange for a replacement or refund, as appropriate. 6. Address Changes & Cancellations If you need to change the shipping address or cancel your order, please contact us immediately. We can only accommodate address changes or order cancellations if the order has not yet been processed or shipped. Once the order is shipped, we cannot modify the shipping address or cancel the order. 7. Prohibited Items We strictly prohibit shipping any items that are illegal, hazardous, or in violation of carrier regulations, including but not limited to: flammable materials, explosives, toxic substances, counterfeit goods, and perishable items. Quiet Page Soul Journey is not responsible for any legal consequences or shipping issues caused by prohibited items. 8. Contact Information If you have any questions, concerns, or need assistance regarding shipping, please contact us using the following information: - Store Name: Quiet Page Soul Journey - Email: akhtiyarheda316@gmail.com - Phone: 3253132917 - Address: 1731c Buchanan St, San Francisco, CA 94115, United States We aim to respond to all shipping-related inquiries within 24 business hours.